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Meet a member of J&B's customer services team

27.01.21

After 12 years and counting with J&B, we’re pleased to welcome back our much valued Transport Coordinator and Customer Services Representative, Kelsey Smith, from maternity leave this month.

Based in the head office at the Windermere MRF, Kelsey helps to deal with requests from our business waste collections customers as well as working alongside the Transport team to coordinate our drivers.

We catch up with Kelsey to find out about being a mum, and how she progressed to her current role and what she missed whilst away from us all here at J&B.

Can you tell us a bit about yourself?

I originally started at J&B Recycling as an office junior. I was filing, scanning, answering the phones and making cups of tea. Working at J&B is very much family-based for me as the CEO, Vikki, is my auntie!

I then progressed to working on the weighbridge for a few hours after college and every Saturday morning until I eventually became a full time weighbridge operator. With the support of the team at J&B I was given the opportunity to obtain my Level Three Certificate in Logistic Operations which enabled me to develop in the transport department and has led me to my current role in transport coordination and customer service.

What do you do in your role?

In my job role I help with customer requests or needs and respond to any queries, this includes liaising with other departments such as accounts, sales and transport. I also must ensure that all drivers and side lads have the correct paperwork and any information they need in order to carry out their job.

I currently work part time as I have two little girls to take care of. My eldest Ava, has just turned three in December and my youngest Ella is 10 months old, so my hands are fairly full pretty much all of the time.

What did you want to do when you were younger?

I wanted to be teacher, and now I have my own children, I’m glad I didn’t take that path. My girls are amazing and there’s nothing in the world I love more, but kids are HARD work and so tiring!

How is it being back from maternity leave?

I feel a little bit gutted that it’s over. Ella was born in March, a week before the first national lock down began, and so with everything that went on last year we never really got chance to go anywhere or do anything. But at the same time it’s nice to be back and have that slight little bit of normality back.

What is it like working at J&B?

Well I’ve been here for 12 years, and there are lots of members of staff who were all here a long, long time before I was, so I think that in itself says what it’s like to work here.

Finally, what do you enjoy most about your job?

Probably all the people that I work with, I’ve worked here for a long time so people here feel more like friends rather than colleagues. Cheesy I know, but true.

You can learn more about our commercial waste collection services here or all other enquiries regarding how J&B Recycling can help with your waste disposal, please get in touch here.

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